Curate Ideas from your customers to launch better products and innovate on current offerings with market insights gained from social conversations.
Advocate your product to buyers through expert consultations and customer interactions on Community Forums.
Create, share, manage and update knowledge repositories with the help of the customer community.
Influence purchase decisions by encouraging positive feedbacks from your loyal customers.
Encourage Customer-to-Customer interactions to answer queries and share experiences on your brand, products and services to increase buyer confidence and reduce support costs.
Inspire customers to share and promote photos and videos that enhance the brand experience.
Create Groups for your customers to engage with members having common behaviours like interests, demographics, product categories etc.
Create contests and tasks to boost customer involvement and engagement with the community platform.
Promote user generated or admin moderated blogs to increase product awareness.
Create Surveys & Polls to conduct research on Customer needs, product improvements, market trends or customer service.
Listen to what customers are talking about your brand and monitor their converstaions across all social media.
Provide incentives for participation - first time or casual users with badges and regular users with thanks acknowledgements and expert status.
Announce events and encourage participation from the customer community.